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Samsung recalling Galaxy Note7

Samsung recalling Galaxy Note7

Samsung Viet Nam announced to recall Galaxy Note7 to ensure customers' benefits and safety. — Photo
HA NOI (Biz Hub) — Samsung Viet Nam on October 12 officially announced it was recalling its Galaxy Note7 smartphone after reports of the device catching fire while charging.

The decision to withdraw the product from the market confirmed Samsung's commitment to accord customers' benefits and safety top priority, the company said. Samsung also recommended smartphone users turn off and stop using the device.

Accordingly, Samsung will recall the product and pay VND18.99 milion (US$844) to each Galaxy Note7 buyer from October 18 to November 18.

Galaxy Note7 owners should bring their products and their identification card or passport to any Samsung guarantee centre nationwide or call the free hotline 1800 588 889 to get their money back.

In addition, Samsung is also offering a VND1.5 million voucher to each customer to buy new Samsung products. Customers can borrow another Samsung smartphone for temporary use if they have not bought other phone yet.

The dramatic warning came in the form of a written statement issued a little over a month after the world's largest smartphone maker announced a global recall of 2.5 million Note7s in 10 markets following complaints that its lithium-ion battery exploded while charging. — VNS

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