HCMC – HCMC authorities have rolled out a plan to improve the city’s public administration reform index (PAR index) and residential and business satisfaction with public services this year.

The city People’s Committee has assigned departments, agencies of districts and Thu Duc City to build a plan to improve their PAR indexes and report to the HCMC Department of Home Affairs by the end of this month.

For the forecast of PAR index outcomes in 2023, the Departments of Home Affairs, Finance, Justice, Planning and Investment, Information and Communications and the city People’s Committee office are tasked with reporting the forecasts of outcomes within the sectors they are in charge of, prior to September 30, to the city People’s Committee.

The Department of Home Affairs will take responsibility for collecting forecasts of rating of PAR indexes from departments and agencies, while coordinating with the city People’s Committee office to evaluate and forecast 2023 PAR indexes in October 2023.

Departments and agencies of districts and Thu Duc City are required to keep the officers, residents and businesses updated on the importance of the public administration reform, review and actively arrange organization structures, personnel reduction and public non-business unit downsizing.

Competent authorities need to strengthen inspection over compliance of disciplines, administrative orders, rules of behaviors of officials, leaders of agencies and enhance the simplification of administrative procedures and online public services.

Frequent meetings and dialogues between the administration and residents and businesses to get their feedback are also needed to rectify defects and shortcomings in a timely manner.