The northern province of Quang Ninh was ranked top in the 2020 PAPI report, which offers an overview of provinces’ performance through measuring the satisfaction of their citizens, with an aggregate dimensional performance score of 48.881.

The PAPI report shows an incremental improvement in national governance and public administration performance during the 2016-2021 Government term. 

The 2020 Provincial Governance and Public Administration Performance Index (PAPI) Report, released on April 14, showed an incremental improvement in national governance and public administration performance during the 2016-2021 Government term.

Quang Ninh province was followed by the Mekong Delta's Dong Thap province (46.961) and the northern province of Thai Nguyen (46.471).

Since 2018, PAPI has been co-funded by the Department of Foreign Affairs and Trade (DFAT) of Australia, the Embassy of Ireland and United Nations Development Programme (UNDP) in Vietnam.

The report, which assessed citizen experiences with national and local government performance in governance, public administration, and public service delivery, showed that the Control of Corruption in the Public Sector dimension has improved significantly each year since 2016.

The dimension on Vertical Accountability Towards Citizens also steadily improved during the 2016-2021 term, mainly because an increasing number of citizens have contacted local officials, in particular village heads and People’s Council delegates.

Dimensions posting declines included Participation at Local Levels and Public Administrative Procedures.

“New features of the 2020 PAPI Report include insightful findings on the performance of local governments across two terms (2011-2016 and 2016-2021); experience of internal migrants with accessing services in receiving provinces; and voter perception of women in leadership roles,” UNDP Resident Representative in Vietnam Caitlin Wiesen said in her opening remark at the report launch.

“As the Government embarks on a new term, PAPI provides rich and deep datasets on citizens’ perception of local government achievement in each of the 63 provinces and important metrics to review and further improve their performance across eight key dimensions of governance,” she noted.

Analysis in the 2020 PAPI Report shows that citizen engagement and anti-corruption efforts have a positive correlation with Vietnam’s ability to respond to the COVID-19 pandemic.

Findings from the 2020 PAPI Report show that there is a correlation between good governance and effective pandemic responses, she added.

Over 14,700 citizens were interviewed for the 2020 PAPI Report. This is the largest number of citizens to participate since the survey was first conducted nationwide in 2011. For the first time, the survey also gathered responses from citizens with temporary residence registration status. Nearly 300 migrants were surveyed in six centrally governed municipalities and provinces (Hanoi, Ho Chi Minh City, Bac Ninh, Da Nang, Dong Nai and Binh Duong)./.VNA