Latest blog articles
Allianz Global seeks to speed up travel insurance process
Allianz Global Assistance UK is seeking to improve its claims process for holidaymakers filing a travel insurance claim form, hoping to ensure a ‘right first time’ submission and speedy payment.
The company found that one in three claims did not include the right documentation when first filed, and has enhanced its digital claims system to help make the process quicker and simpler.
Confirmation of the original travel booking is the most commonly-missed document, which is also one of the most vital for a claims handler to arrange settlement.
This is often received by email or accessible through a customer’s online account; with the new system ‘booking confirmation’ can now be easily retrieved and submitted online, wherever the claimant is in the world.
Paul Doran, head of travel operations for Allianz Global Assistance UK commented: “A new generation of consumers, influenced by the level of digital services offered by other sectors such as retail, have come to expect matters will be handled online.
“The travel insurance industry is far behind, and needs to step up to this expectation sooner rather than later.
“As such, we have reviewed and updated our entire claims process, focusing particularly on making it simpler for customers to send the required documentation and streamlining the claims management process.
“We no longer require the original paper copy of certain documents, and are instead able to accept a digital version submitted online or via email.
“We also now provide our customers with a checklist of documents we need in order to assess a claim, which helps ensure we receive the right documents first time, reducing delays and speeding up the process of assessing claims.
“We are continually looking at ways to improve the customer’s claims experience, to ensure it does not add unnecessary strain at what can often be a stressful and upsetting time for those having to make a claim.
“This major change in our claims process is just the first step we are making towards a digital insurance solution, but should have a huge impact on turnaround times of claims, significantly improving the customer journey.”Read on the original site
Cook County, Illinois, lawyer who posed as judge charged
CHICAGO (AP) — A Chicago-area judicial candidate who was once on the fast track to a high-salary, high-status job as a judge now faces charges of impersonating a judge when she was a court staff attorney early this year, prosecutors announced Friday.Rhonda Crawford, 45, is accused of donning a robe in Cook County traffic court on Aug. 11, months after she won the Democratic primary for a judgeship. She is charged with misdemeanor false impersonation and felony official misconduct, which carries… chat_bubble_outline Read More...
Comeback stars Wozniacki, Sevastova set-up US Open last-eight duel
Caroline Wozniacki returns a shot to Madison Keys during their US Open fourth round match in New York on Sep 4, 2016. (Photo: AFP/Andy Lyons) Former world number one Wozniacki, the runner-up in 2009 and 2014, downed American eighth seed Madison Keys 6-3, 6-4 to make the last-eight in New York for a fifth time. Now ranked at 74 in the world after a right ankle injury sidelined her for almost three months, the Danish star hit just seven unforced errors in her win over Keys. Wozniacki is back… chat_bubble_outline Read More...
Vinalines to sell its shipyard company
Viet Nam National Shipping Lines (Vinalines) wants to transfer its stake, valued at VND262.5 billion (US$11.5 million), accounting for 88.6 per cent of chartered capital, from Vinalines Shipyard Company Limited (VNLSY). Since the investment project has yet to be implemented, VNLSY’s main function is to protect and manage notorious floating dock M83 -- material evidence involved in Vinalines’ embezzlement case. Starting price will be VND82 billion. The stake will be sold via a public auction… chat_bubble_outline Read More...
Murdered British MP's widower urges unity in 2017
London (AFP) - The widower of murdered British MP Jo Cox on Sunday urged people to heed the wake-up call of 2016 and come together in 2017 to fight extremism and terrorism.Brendan Cox in a televised speech called for people to reunite after a divisive year in Europe, the United States and the Middle East.Since 1993, Channel 4 television has shown an alternative Christmas message as Queen Elizabeth II's traditional speech to the Commonwealth is screened on other British channels.Jo Cox, 41, a… chat_bubble_outline Read More...
Ancient temples in southwestern Vietnam
The ancient temples of Ang, Vinh Trang and Dat Set in the southwestern region of Vietnam attract travellers for their unique architectures. Xiem Can, a magnificent Khmer temple inBac Lieu. Xiem Can is a famous spiritual tourism destination in Bac Lieu. Visitors gather in large numbers during Khmer’s Chol Chnam Thmay, Sene Dolta and Ok Om Bok festivals. Mahatuc temple known as the Temple of Bats in Soc Trang. Khmer pentatonic musical instruments are stored in… chat_bubble_outline Read More...